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Got questions? We’ve got answers. Use the contact form to get in touch, and one of our friendly team will get back to you within 24 hours.

How can we help?

Frequently Asked Questions

  • What forms of payment do you accept?

    • We accept Mastercard, Visa, American Express and Paypal.

    We do not currently offer Buy Now Pay Later schemes.

  • Can I do split shipping?

    • If you are choosing over the counter and script products, you have to opt for split delivery if you would like to receive your OTC products sooner!


  • Do you accept returns?

    • Yes! We accept returns for all items except script products. We can offer a full refund, credit or exchange for which item* you would like to return. Please ensure the item is as good as new, unopened, and hasn’t been used.

    Please fill out our returns form to receive your AusPost shipping barcode. Unfortunately, we do not cover the cost for this.

    *If there is an issue with your script product, please contact us so we can see how to help you.


  • How do I track my order?

    • Upon ordering, AusPost will send you a confirmation email. Ensure you provide the correct email, as you will receive your tracking number as soon as it's on the way!


  • Do you ship Australia-wide?

    • Yes, we do!


  • Do you offer international shipping?

    • Not at the moment.

  • What forms of payment do you accept?

    • We accept Mastercard, Visa, American Express and Paypal.

    We do not currently offer Buy Now Pay Later schemes.


  • Why is my credit card not working?

    • Make sure you have submitted the correct card details and billing address. If it doesn’t line up, your bank won’t accept the transaction.


  • What information do I need at check out?

    • For payment with card, you will need your card number, expiry date, CVC and billing address details.

    For checking out with PayPal, you will need your PayPal login details.

  • But don’t I have to buy it from my vet?

    • No, not always! Most of the time, it is not a requirement to buy directly from your vet.

    We provide the same high-quality products at a lower price and straight to your door, making pet meds easy. Set up auto-delivery to stop you from having to make repeat orders.

  • How does a subscription work?

    • Subscriptions allow you to set an auto-delivery for both over the counter and script products - monthly, quarterly and half-yearly.


  • How does it work with script products?

    • We will keep a record of your script for every subsequent order after you provide it on the first order of auto-delivery.


  • How do I update my subscription preferences?

    • You can update all your subscription preferences on your account page. Here you’ll be able to pause or disable your account, or update any details such as your delivery address.

  • Can I make a purchase without an account?

    • Yes, for non-prescription products - however, you’ll miss out on being a part of our loyalty program, ScriptlyPerks.

    If you are ordering script products, you’ll need an account. This way, we can keep a record of your scripts for every subsequent order once you’ve provided it for the first auto-delivery.


  • How do I update my account details and pets?

    • If you go to ‘My Account’ on the top-right corner, you’ll be able to update all your details!


  • What happens if I forget my password?

    • You can reset your password easily on the sign-in page

  • How do I sign up to ScriptlyPerks?

    • You can sign up with ScriptlyPerks via the loyalty page.


  • Does ScriptlyPerks cost anything?

    • Nope! ScriptlyPerks is a free membership.